Billing Terms and Conditions

Last updated: Aug 27, 2025

Accepted Payment Methods

Aella Form currently accepts PayPal as our official payment method for all online transactions. Customers must ensure that their PayPal account is active and in good standing at the time of purchase. All payments must be successfully completed at checkout before orders are processed and shipped.

Currency for Transactions

All prices listed on our website and all transactions at checkout are processed in Malaysian Ringgit (MYR). If you are using a payment method linked to a different currency, your financial institution may apply exchange rates or additional processing fees, which are outside of our control.

Secure Payment

Your online security is our top priority. All payment transactions made on Aella Form’s website are protected with SSL (Secure Socket Layer) encryption technology, ensuring that your payment details are encrypted and securely transmitted. We do not store your financial information, and all payment data is handled through secure, PCI-compliant systems.

Shipping Policy Overview

We provide free shipping on all orders within Malaysia. Our standard handling time ranges from 1 to 5 business days, with an estimated delivery time of 7 to 9 business days after dispatch. For full details, please refer to our Shipping Policy page.

Return & Refund Policy Overview

If you are not fully satisfied with your purchase, we offer returns and exchanges within 30 days, provided items are returned in new condition. We also offer free return shipping and do not charge restocking fees. Refunds are processed within 10 business days of receiving the returned item. For more information, please visit our Return & Refund Policy page.

Privacy Policy Overview

We are committed to protecting your privacy and the security of your personal information. All customer data collected during the billing process is handled in accordance with our strict data protection standards and is never sold or shared without consent. For complete details on how we manage your information, please read our Privacy Policy page.

Google Merchant Center Compliance

Aella Form complies fully with all Google Merchant Center policies. We ensure complete transparency in our billing process and provide accurate product, pricing, and checkout information to maintain a trustworthy and compliant shopping environment for our customers.

Need Help?

If you have any questions regarding billing, payment, or our policies, please contact us using the information below. We aim to respond to all inquiries within 48 business hours.

Store Name: Aella Form
Email: info@aellaform.com
Address: 2-0, 14, Jalan Prima Setapak 7, Taman Setapak, 53000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday, 09:00 AM – 05:00 PM (GMT+8)
Contact Us: Contact Page